Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Lumivex ("we," "our," or "us"), including our website located at lumivexe.com and all related AI integration services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services or website.

These Terms constitute a legally binding agreement between you ("User," "Client," "you") and Lumivex, a business operating in Malaysia.

2. Definitions

For the purposes of these Terms:

• "Services" refers to all AI integration consulting, development, and related services provided by Lumivex.
• "Website" refers to the Lumivex website accessible at lumivexe.com.
• "Client" refers to any individual or organization engaging our services.
• "Agreement" refers to these Terms together with any service-specific agreements or statements of work.
• "Deliverables" refers to the work product, documentation, and solutions provided as part of our services.

3. Services Description

Lumivex provides professional AI integration services including, but not limited to:

• AI Opportunity Mapping and assessment
• Focused AI Solution development and implementation
• AI Transformation Program management
• Related consulting and advisory services

The specific scope, deliverables, timeline, and fees for each engagement will be outlined in a separate Statement of Work or Service Agreement that references and incorporates these Terms.

Services are provided subject to availability and may be modified, suspended, or discontinued at our discretion with reasonable notice to clients.

4. User Eligibility and Capacity

By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• If representing an organization, you have authority to bind that organization to these Terms
• All information you provide is accurate and complete
• Your use of our services complies with all applicable laws and regulations

5. Client Responsibilities

As a client of Lumivex services, you agree to:

• Provide accurate, complete, and timely information necessary for service delivery
• Designate appropriate personnel to collaborate with our team
• Respond to inquiries and requests within reasonable timeframes
• Provide access to necessary systems, data, and resources as agreed
• Maintain confidentiality of any proprietary information shared by Lumivex
• Make timely payments according to agreed terms
• Use deliverables only for their intended business purposes
• Comply with all applicable laws regarding data protection and privacy

6. Payment Terms

6.1 Fees and Pricing

Service fees are specified in Malaysian Ringgit (MYR) and outlined in individual service agreements or statements of work. All fees are exclusive of applicable taxes unless otherwise stated.

6.2 Payment Schedule

Payment terms will be specified in the service agreement and may include:

• Upfront deposits or retainers
• Milestone-based payments
• Monthly installments for longer-term engagements
• Payment upon completion for shorter projects

6.3 Late Payments

Invoices are due within 14 days of issuance unless otherwise agreed. Late payments may incur interest charges at a rate of 1.5% per month or the maximum allowed by Malaysian law, whichever is lower. We reserve the right to suspend services for accounts with overdue payments.

6.4 Refund Policy

Fees paid for completed work are non-refundable. For ongoing projects terminated early, refunds will be calculated based on work completed versus total project scope, as detailed in the specific service agreement.

7. Intellectual Property Rights

7.1 Client Ownership

Upon full payment of fees, clients receive ownership of custom deliverables specifically created for them as outlined in the service agreement, subject to the limitations below.

7.2 Lumivex Retained Rights

Lumivex retains ownership of:

• Pre-existing intellectual property and methodologies
• Frameworks, tools, and templates used in service delivery
• General knowledge and expertise gained through projects
• Documentation and materials created for internal use

7.3 License Grant

Clients receive a non-exclusive, non-transferable license to use Lumivex's pre-existing materials incorporated into deliverables, solely for the purposes outlined in the service agreement.

7.4 Third-Party Components

Solutions may incorporate third-party software, libraries, or services. Use of such components is subject to their respective licenses and terms.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of engagement. Confidential information includes:

• Business strategies, plans, and financial information
• Technical specifications and implementation details
• Client data and operational information
• Information marked or identified as confidential

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Warranties and Disclaimers

9.1 Service Warranties

Lumivex warrants that services will be performed in a professional manner consistent with industry standards. We will remedy any services that fail to meet this standard within a reasonable timeframe.

9.2 Disclaimer of Other Warranties

Except as expressly stated, services and deliverables are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of specific outcomes or results
• Assurances that AI solutions will be error-free or uninterrupted

9.3 No Professional Advice Disclaimer

Our services do not constitute legal, financial, or other professional advice. Clients should consult appropriate professionals for such guidance.

10. Limitation of Liability

10.1 Liability Cap

To the maximum extent permitted by Malaysian law, Lumivex's total liability for any claims arising from or related to our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim during the twelve months preceding the claim.

10.2 Excluded Damages

In no event shall Lumivex be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from third-party actions or services
• Claims arising from client's misuse of deliverables

10.3 Exceptions

Nothing in these Terms shall limit liability for death or personal injury caused by negligence, fraud, or other matters for which liability cannot be excluded or limited under Malaysian law.

11. Indemnification

Client agrees to indemnify and hold harmless Lumivex, its employees, and agents from any claims, damages, or expenses arising from:

• Client's breach of these Terms
• Client's use of deliverables in violation of applicable laws
• Misrepresentation of information provided to Lumivex
• Claims by third parties related to client's use of our services

12. Term and Termination

12.1 Project Duration

Each service engagement has a specific term as outlined in the service agreement. These Terms remain in effect throughout the engagement and for provisions that by their nature should survive termination.

12.2 Termination by Client

Clients may terminate services by providing 14 days written notice. Client remains responsible for payment of work completed through the termination date plus any committed expenses.

12.3 Termination by Lumivex

We may terminate services immediately if:

• Client breaches these Terms and fails to remedy within 7 days of notice
• Client fails to make payments when due
• Continuation of services would violate applicable laws or regulations

12.4 Effect of Termination

Upon termination, client must pay all outstanding fees, and both parties must return or destroy confidential information. Provisions regarding confidentiality, intellectual property, payment obligations, and limitation of liability survive termination.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith negotiation to resolve disputes. Either party may request a meeting to discuss the dispute within 14 days of the request.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any service agreements and statements of work, constitute the entire agreement between the parties and supersede all prior understandings and agreements.

14.2 Amendments

We may update these Terms from time to time. Changes become effective upon posting to our website with an updated "Last Updated" date. Continued use of services after changes constitutes acceptance of modified Terms.

14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force.

14.4 Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.5 Assignment

Client may not assign or transfer these Terms without our prior written consent. Lumivex may assign these Terms in connection with a merger, acquisition, or sale of assets.

14.6 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, government actions, pandemics, or technical failures.

15. Contact Information

For questions regarding these Terms and Conditions, please contact us: